Orders & shipping
How do I cancel my order?
Unfortunately, we can not cancel orders due to our fulfillment process. In the event that you no longer want your order, you can ship unopened items back to us for a refund.
Send returns to:
PO Box 80622
Seattle WA 98108
HOW LONG DOES SHIPPING TAKE?
Please allow 2 - 3 days for your order to be processed before it is shipped. Shipping times vary greatly depending on where you live and the shipping service you choose. Domestic First Class Mail takes 4 - 5 business days, Domestic Priority Mail takes 2 - 3 business days, and International orders take 10 - 21 days.
Where can I buy Lunar Tides products irl?
Our colors are only carried by a select few retail stores worldwide. Please email us at firstname.lastname@example.org with your location for more information.
Why is international shipping so expensive? Is there anywhere I can purchase that’s closer?
Unfortunately, international shipping can be rather expensive, and we have no control over those costs. However, there may be resellers closer to you that offer lower shipping costs. Please email us at email@example.com with your location and we will let you know if there are resellers in your region!
ARE YOU GUYS HAVING A SALE / DO YOU HAVE ANY COUPONS?
We typically run sales once a month. Sign up for our email list and follow us on Instagram to get notified when we have a coupon code!
Do you offer wholesale?
Yes! Please email us at firstname.lastname@example.org for more information.
I’m a professional stylist - do you have a discount?
Yes! Please email us at email@example.com with the following information:
Cosmetology License Number
Name of Salon (if applicable)
Name of School (if applicable)
Yes - all of our products are always 100% vegan and never tested on animals. As lifelong animal lovers, this is of the utmost importance to us!
No, our dyes are totally non-damaging. Our colors actually contain protective and hydrating ingredients, and are deeply conditioning!
Apply evenly to clean hair using a tint brush. Leave in hair for at least 35 minutes. Rinse thoroughly with cold water.
How long your color lasts depends on a few factors: which color you’ve chosen, and how you take care of it. Our Magic and Velvet Collections last 6-12 weeks with proper care. Our Bright Collection will last 4-8 weeks, and our Pastel Collection will last 3-4 weeks. Basically, the darker the color, the longer it lasts!
To make the color last longer, avoid hot water and heated styling tools. Wash infrequently using cold water and a color-safe shampoo. We recommend using a dry shampoo in order to wash less frequently.
Avoid hot water and heated styling tools. Wash infrequently using cold water and a color-safe shampoo. We recommend using a dry shampoo in order to wash less frequently.
To speed up the fading process, wash your hair using a clarifying shampoo and warm water. Your color will also gradually fade over time, as well.
For non-lightened hair, you can try our Velvets Collection which will leave a subtle tint on light-blonde, medium-brunette, or auburn hair. The darker your hair, the less vibrant the color will be. On black hair, the results will be barely visible if at all. To achieve the color shown on the swatch, you should lighten your hair to a level 10 platinum blonde.
Our Lunar White is a violet-based toner that neutralizes yellow tones in the hair, because violet is the opposite of yellow. The Lunar White does not lift or lighten - it essentially masks the yellow tint in your hair!
No problem! Most of our colors can be used on yellow-blonde hair without issue. However, if you’re looking for a color from our Pastel Collection, the yellow tones can have an effect. Teal shades will appear more green, pinks will appear more coral/peach toned, and purple shades will give a more white/neutral result.
Each color line is designed to give a different amount of color, to achieve lighter, darker, or more vivid results. Pastels are the lightest in tone, Brights will be the most vivid, and Velvets will be the deepest. We recommend having pre-lightened hair for all colors, but Velvets and Magic Colors can be used even if hair is non-lightened.
Our Magic and Velvet Collections last 6-12 weeks with proper care. Our Bright Collection will last 4-8 weeks, and our Pastel Collection will last 3-4 weeks. Basically, the darker the color, the longer it lasts!
On darker parts of your hair, colors will show darker and less vibrant. On lighter areas, the colors will appear more vibrant and true to the swatch. If your roots are dark but your ends are light, your resulting color will have an ombre effect.
Use a tint brush or comb to section hair evenly, then clip hair in place. Apply each color evenly using a tint brush. Leave in color for at least 35 minutes. Wash hair thoroughly with cold water. For first 3 - 4 washes, keep hair separated with clips and wash separately to prevent colors bleeding together.
First, apply colors evenly with a tint brush. Then, at the places where the colors overlap, use your fingers to massage the colors into one another.
It’s always best - and easiest - to transition to a similar color based on the color wheel. Choose a color adjacent to your current color, and avoid colors opposite your current color. If your hair is not lightened, we recommend our Magic or Velvets Collections for best results. If your hair is lightened, you can choose any color!
Yes, all of our dyes have a cherry blossom and citrus scent. If you have a known allergy to certain fragrances and would like a list of the potential allergens in our fragrance, please email us at firstname.lastname@example.org
All of the mica used in our Magic Colors and Frost Colors is synthetic fluorphlogopite. We source only synthetic fluorphlogopite in order to avoid the child labor issues found in the natual mica supply chain.
Yes, you can use our colors on dreadlocks the same as other hair types.
Don’t panic! You can get the color out. As soon as possible, use bleach spray on any stained white surfaces. For any white towels or clothing, wash with bleach and hot water. For stains on the forehead and skin, use a makeup wipe and wash with warm, soapy water. Next time, to avoid staining on the skin, apply vaseline to your hairline before application.
For darker hair colors, we recommend our Magic and Velvets Collections.
HOW DO I APPLY THE NAILS?
1. Prep nails with acetone-based polish remover
2. Apply glue to Lunar Tides nails
3. Apply thin layer of glue to natural nails
4. Starting at cuticle, press and hold down nail for 5 seconds
HOW DO I REMOVE THE NAILS?
1. Do not force or pull nails off
2. File tops of nails to buff off protective coat
3. Soak in acetone-based polish remover until softened
4. Wipe off remaining glue and plastic
HOW LONG DO NAILS LAST?
With proper care, our nail sets can last up to 4 weeks.
ARE THE NAILS REUSABLE?
Yes, the nails are reusable.