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Shipping & Returns

Return & Reshipment Policy

Because cosmetic products are personal and hygienic in nature, all purchases are considered final sale and are not eligible for returns or exchanges.

We’re unable to accept returns or exchanges due to personal preference, color selection, incorrect orders placed by the customer, or a change of mind.

That said, your satisfaction is very important to us. 💜

If There’s an Issue With Your Order

If your order arrives damaged, incorrect, or missing items, we’re happy to help and will provide a free replacement at no additional cost.

In these cases, we encourage you to reach out to our Customer Support team, and we’ll work with you to find the best solution.

What We’ll Need From You

To help us resolve your issue as quickly as possible, please provide the following photos depending on the situation:

If your item arrived damaged:

  • A clear photo of the damaged item(s)

  • A photo of the barcode on the item’s packaging

  • A photo of the outer shipping box

  • A photo of the shipping label with a visible barcode (if available)

If you received the wrong item(s):

  • A photo of all items received in your order

  • A photo of the barcode on the incorrect item’s packaging

  • A photo of the shipping label with a visible barcode (if available)

If an item is missing from your order:

  • A photo of all items received

  • A photo of the shipping label with a visible barcode (if available)

If you have any questions or concerns, please don’t hesitate to contact our Customer Support team at help@lunartideshair.com.

We’re always happy to help and truly appreciate your understanding and support.